Shipping Policy
All orders from Burnt Orchid Organics are handmade, packed with care, and shipped from the UK. We aim to make delivery clear, reliable, and stress‑free.

Where We Ship

• United Kingdom
• European Union

We do not currently ship worldwide.

Processing Time

All orders are processed within 1–2 business days.
Handmade sprays may require a longer preparation period, but we always aim to dispatch quickly.

Shipping Carriers

We use trusted carriers, including:

• Royal Mail
• Evri (for some parcels)

Your carrier may vary depending on parcel size and destination.

Estimated Delivery Times

• UK: 2–4 business days
• EU: 5–10 business days

Delivery times may vary during busy periods or due to customs delays (EU only).

Shipping Costs

Shipping costs are calculated at checkout based on your location and order weight.

Order Tracking

Tracking is provided on all parcels where available.
You will receive a confirmation email when your order has been dispatched.

Customs & Import Fees (EU Only)

EU customers are responsible for any customs duties, VAT, or import fees charged by their country.
These fees vary and are not included in your order total.

Missing or Delayed Orders

If your order has not arrived within the expected timeframe, please email us at support@burntorchidorganics.com and we will assist.

Incorrect Address

Please ensure your shipping address is correct at checkout.
We cannot replace or refund orders shipped to an incorrect address provided by the customer.

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