Contact information

Contact Us

We’re here to help.

If you have any questions about your order, our products, or anything else, feel free to reach out — we aim to respond as quickly as possible.

📍 Business Address

Burnt Orchid Organics
11 Silveston Way
Malmesbury, England SN16 0QS
United Kingdom

📧 Customer Support

Email: annette@burntorchidorganics.org

We aim to respond to all enquiries within 24–48 hours (Monday–Friday).

💬 Need Help With:

• Order updates or tracking
• Product information
• Returns or refunds
• General inquiries

⏱️ Support Hours

Monday – Friday: 9:00 AM – 5:00 PM (UK Time)
Weekends & Public Holidays: Closed

📌 Important Note

To help us assist you faster, please include your order number (if applicable) when contacting us.

We appreciate your trust in Burnt Orchid Organics™ and look forward to assisting you.