Shipping policy

Shipping Policy

Last Updated: April 18, 2025

At Burnt Orchid Organics™, we are committed to delivering your orders safely and on time. Please review our shipping policy below for full details on processing, delivery, and timelines.

1. Order Processing Time

  • All orders are processed within 1–2 business days (excluding weekends and public holidays)

  • Orders placed after business hours will be processed the next working day

  • During peak periods, processing times may be slightly extended

2. Shipping Time & Delivery

Delivery time depends on your location:

  • Local Deliveries: 1–5 business days

  • Regional Deliveries: 3–7 business days

  • International Shipping: 7–14 business days

Please note that delivery timelines are estimates and may vary due to external factors such as courier delays or customs processing.

3. Shipping Fees

  • Shipping fees are calculated at checkout based on your location

  • Any applicable delivery charges will be clearly displayed before completing your order

4. Order Tracking

  • Once your order is shipped, you will receive a confirmation email with tracking details (if available)

  • You can use this to monitor your shipment status

5. Delays & Exceptions

While we aim to deliver within the stated timeframes, delays may occur due to:

  • High order volumes

  • Weather conditions

  • Courier service disruptions

  • Customs clearance (for international orders)

We are not responsible for delays caused by third-party carriers, but we will assist in tracking your order where possible.

6. Incorrect Shipping Information

  • Please ensure your shipping details are accurate at checkout

  • We are not responsible for orders delivered to incorrect addresses provided by the customer

  • If an order is returned due to incorrect details, reshipping fees may apply

7. Lost or Missing Packages

If your order is marked as delivered but you have not received it:

  • Please check with neighbors or your local delivery office

  • Contact us within 48 hours, and we will assist in investigating the issue

8. Damaged Packages

If your order arrives damaged:

  • Contact us within 48 hours of delivery

  • Provide photos of the damaged package and product

  • We will review and arrange a replacement if applicable

9. Contact Information

For any shipping-related enquiries, please contact us:

Email: [annette@burntorchidorganics.org]
Website: https://www.burntorchidorganics.org/

We aim to respond within 24–48 hours.

10. Policy Updates

We reserve the right to update this shipping policy at any time. Changes will be reflected on this page.