Terms of Service
Welcome to Burnt Orchid Organics. By using our website and placing an order, you agree to the terms below. These terms ensure clarity, fairness, and a safe shopping experience for everyone.

1. About Us

Burnt Orchid Organics
Email: support@burntorchidorganics.com
We are a UK‑based small business creating handmade wellbeing products.

2. Using Our Website

By accessing our site, you agree to:

  • Use the website for lawful purposes only
  • Not attempt to harm, disrupt, or misuse the site
  • Not copy or reproduce our content without permission

We may update the website or these terms at any time.

3. Products

All Burnt Orchid Organic™ products are handmade in small batches.
This means:

  • Colours, textures, or scents may vary slightly
  • Product descriptions are accurate to the best of our ability
  • We reserve the right to update product information at any time

4. Pricing & Payments

All prices are shown in GBP.
We accept secure payments through Shopify Payments, PayPal, and other approved providers.

Your payment information is processed securely by third‑party providers — we do not store card details.

5. Order Processing

Once an order is placed:

  • You will receive an order confirmation email
  • Orders are processed within 1–2 business days
  • You will receive a dispatch notification once your order has shipped

We reserve the right to refuse or cancel an order if:

  • A product is unavailable
  • There is an error in pricing or product information
  • Fraud is suspected

If an order is cancelled, you will be refunded in full.

6. Shipping

Shipping details, delivery times, and costs are outlined in our Shipping Policy.
By placing an order, you agree to the shipping terms listed there.

7. Returns & Refunds

Our Refund Policy and Returns Policy explains:

  • Which items can be returned
  • Which items cannot be returned (including sprays that cannot be resold)
  • How to request a return
  • When refunds are available

By placing an order, you agree to these policies.

8. Accuracy of Information

We aim to keep all information accurate and up to date.
However, we cannot guarantee:

  • That the website will always be error‑free
  • That colours or product images will appear exactly the same on all screens

9. Intellectual Property

All content on this website — including text, images, branding, and product descriptions — belongs to Burnt Orchid Organics.
You may not copy, reproduce, or use our content without permission.

10. Limitation of Liability

To the fullest extent permitted by UK law, Burnt Orchid Organics is not liable for:

  • Losses caused by misuse of products
  • Allergic reactions or sensitivities
  • Delays caused by shipping carriers
  • Losses resulting from incorrect addresses provided by the customer

Nothing in these terms affects your statutory rights.

11. Governing Law

These Terms of Service are governed by the laws of England and Wales.

12. Dropshipped Products: Some items in our store are fulfilled by trusted third‑party suppliers. These products may have different processing and delivery times. By placing an order, you agree that certain items may be shipped directly from our suppliers.

13. Contact Us

If you have any questions about these terms, please contact us at:

support@burntorchidorganics.com
We respond within 24–48 hours.