TERMS OF SERVICE

Last updated: 07/06/2026

Welcome to Burnt Orchid Organics™. By using our website or placing an order, you agree to the terms below. These terms ensure clarity, fairness, and a safe shopping experience for everyone.

1. About Us

Burnt Orchid Organics™
Email: support@burntorchidorganics.com
We are a UK‑based small business creating handmade wellbeing products and curated items from trusted suppliers.

2. Using Our Website

By accessing or using our website, you agree to:

• Use the site for lawful purposes only
• Not attempt to disrupt, damage, or misuse the website
• Not copy, reproduce, or distribute our content without permission

We may update the website or these terms at any time.

3. Products

Many Burnt Orchid Organics™ products are handmade in small batches. As a result:

• Colours, textures, or scents may vary slightly
• Product descriptions are accurate to the best of our ability
• We may update product information at any time

Some items are fulfilled by trusted third‑party suppliers (dropshipping). These items may have different processing or delivery times.

4. Pricing & Payments

• All prices are listed in GBP.
• We accept secure payments through Shopify Payments, PayPal, and other approved providers.
• Payment information is processed securely by third‑party providers — we do not store card details.

If a pricing or product error occurs, we reserve the right to cancel the order and issue a full refund.

5. Order Processing

Once an order is placed:

• You will receive an order confirmation email
• Orders are processed within 1–2 business days
• You will receive a dispatch notification once your order has shipped

We may cancel an order if:

• A product becomes unavailable
• There is an error in pricing or product information
• Fraud is suspected

If we cancel an order, you will be refunded in full.

6. Shipping

Shipping details, delivery times, and costs are outlined in our Shipping Policy.
By placing an order, you agree to the shipping terms listed there.

Please ensure your delivery address is correct. We are not responsible for delays or losses caused by incorrect addresses.

7. Returns & Refunds

Our Refund Policy explains:

• Which items can be returned
• Which items cannot be returned (including sprays and personal‑use items that cannot be resold)
• How to request a return
• When refunds are available

By placing an order, you agree to the terms in our Refund Policy.

8. Accuracy of Information

We aim to keep all information accurate and up to date.
However, we cannot guarantee:

• That the website will always be error‑free
• That colours or product images will appear exactly the same on all screens

9. Intellectual Property

All content on this website — including text, images, branding, product descriptions, and design — belongs to Burnt Orchid Organics™.

You may not copy, reproduce, or use our content without written permission.

10. Limitation of Liability

To the fullest extent permitted by UK law, Burnt Orchid Organics™ is not liable for:

• Losses caused by misuse of products
• Allergic reactions or sensitivities
• Delays caused by shipping carriers
• Losses resulting from incorrect addresses provided by the customer
• Losses arising from third‑party supplier delays

Nothing in these terms affects your statutory rights.

11. Dropshipped Products

Some items in our store are fulfilled by trusted third‑party suppliers.
By placing an order, you acknowledge that:

• These items may ship separately
• Processing and delivery times may vary
• Packaging may differ from our handmade items

12. Governing Law

These Terms of Service are governed by the laws of England and Wales.

13. Contact Us

If you have any questions about these terms, please contact us at:

support@burntorchidorganics.com
We respond within 24–48 hours.